Refund policy
Return & Exchange Policy – Union Workwear
Overview
At Union Workwear, we want you to be satisfied with your purchase. If you are not completely happy, you may return eligible items under the conditions below.
This policy applies to all purchases made through our website.
Return Window
You may request a return within 14 days from the date of purchase.
Returns requested after this period may not be accepted.
Return Eligibility Conditions
To be eligible for a return, items must meet all of the following conditions:
- Items must be unused and unworn
- Items must be returned in their original packaging
- All tags must be attached and intact
- Items must be in resellable condition
We reserve the right to refuse returns that do not meet these conditions.
Accepted Return Reasons
We accept returns for the following reasons only:
- You have changed your mind
- Manufacturer fault or defective item
Please note: items returned for change of mind must still meet all return condition requirements.
Non-Refundable Costs
- Original shipping costs are non-refundable
- Return postage costs are the responsibility of the customer unless the item is faulty or incorrect
How to Request a Return
To initiate a return, please contact us with:
- Your order number
- Reason for return
Contact Email:
We will provide return instructions once your request is reviewed.
Return Address
Please send approved returns to:
Union Workwear
34 Ruskin Avenue
London, E12 6PL
United Kingdom
Damaged or Faulty Items
If your item arrives damaged or has a manufacturer fault, please contact us within 14 days of delivery with clear details and, if possible, images. We will offer a replacement or refund depending on the issue.
Refund Processing
Once your return is received and inspected:
- Approved refunds will be processed to your original payment method
- Processing times may vary depending on your bank or payment provider
Important Notes
- We reserve the right to reject returns that do not comply with this policy
- Returned items are inspected before approval of any refund or exchange
- This policy does not affect your statutory rights under UK consumer law
If you want, I can also create:
- Exchange Policy (separate, more conversion-friendly version)
- Hygiene & Medical Scrubs return restrictions (important for your category)
- Custom embroidery return policy (very important for bulk orders)
- Shopify-ready HTML version for direct paste
Yes — I checked the competitor page you shared, and it’s a very standard UK workwear return policy, but it also has a few weaknesses you can improve on for Union Workwear.
🔎 What FNT Workwear is doing (summary)
Key points from their policy:
- 15-day return window (slightly better than your 14 days)
- Free returns advertised (marketing advantage)
- Strict “resellable condition” rules (tags, unworn, packaging)
- Basic process (send back, include invoice, contact email)
- Not strong on:
- custom/embroidery exclusions clarity
- hygiene categories (scrubs, medical wear)
- business/bulk order rules
- return abuse protection wording
- exchange flow (they don’t structure it well)
So your policy can actually be more professional and more conversion-safe, even as a startup.
✅ Improved Return & Exchange Policy (Union Workwear)
You can use this directly on Shopify:
Return & Exchange Policy
At Union Workwear, we aim to supply reliable, affordable workwear for professionals across the UK. If you are not fully satisfied with your purchase, you may request a return or exchange under the conditions below.
Return Window
You may return items within 14 days of purchase.
Requests made after this period may not be accepted.
Eligible Returns
To qualify for a return, items must be:
- Unused and unworn
- In original packaging
- With all tags attached
- In a resellable condition
Items that do not meet these conditions may be rejected and returned to the customer.
Return Reasons Accepted
We accept returns for:
- Change of mind
- Manufacturer defect or fault
We do not accept returns for items that have been damaged due to misuse, incorrect washing, or wear.
Shipping Costs
- Original delivery charges are non-refundable
- Return postage costs are the responsibility of the customer
- If the item is faulty or incorrect, we will cover return arrangements where applicable
Custom & Embroidered Items
Customised or embroidered products (including logo printing) are non-returnable and non-refundable, unless:
- The item is faulty
- We have made an error in production (wrong size, design, or placement)
Please ensure all custom details are correct before placing your order.
Hygiene & Industry-Specific Items
For hygiene reasons, certain items (such as medical or beauty garments) may only be returned if unused, unopened, and in original packaging.
How to Return an Item
To start a return, please email us with:
- Your order number
- Reason for return
- Item details
Return Address
Please send approved returns to:
Union Workwear
34 Ruskin Avenue
London
E12 6PL
United Kingdom
Refunds
Once your return is received and inspected:
- Approved refunds are processed to your original payment method
- Processing times depend on your bank or payment provider
Important Notes
- We reserve the right to refuse returns that do not meet our policy conditions
- Returned items must be in a condition suitable for resale
- This policy does not affect your statutory rights under UK law